Terms & Conditions

Last updated: October 2025

1. Introduction / Acceptance

1.1 These Terms govern your access to and use of the Service Cue website and mobile application (“the Service”).

1.2 By accessing or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

1.3 We may update these Terms at any time. Revised versions will be posted in the Service or sent via email. Continued use after updates constitutes acceptance.

2. Eligibility & Registration

2.1 You must be at least 18 years old (or have parental/guardian consent).

2.2 You agree to provide accurate, current, and complete information and to keep it updated.

2.3 You are responsible for safeguarding your login credentials and must notify us immediately of any unauthorised use.

3. Access & Use Rights

3.1 We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service.

3.2 You must not:

• use the Service unlawfully or for any unauthorised purpose;
• interfere with, disrupt, or overload the Service;
• copy, reverse-engineer, or attempt to extract source code;
• upload harmful or infringing content; or
• violate intellectual-property or privacy rights.

4. Intellectual Property

4.1 All content, designs, software, and data in the Service are owned or licensed by Service Cue Pty Ltd.

4.2 You may not reproduce, modify, distribute, or commercially exploit any part of the Service without written consent.

4.3 By submitting or uploading content, you grant us a non-exclusive, royalty-free licence to use that content solely to operate and improve the Service in accordance with our Privacy Policy.

4.4 Trademarks

“Service Cue” and the Service Cue logo are registered trademarks of Service Cue Pty Ltd (ABN 77 685 468 384) in Australia. All other marks remain the property of their respective owners. You may not use, copy, or reproduce any Service Cue trademarks or trade dress without prior written permission.

4.5 Proprietary Technology — Patent Pending

Certain features and processes within the Service Cue platform are protected as proprietary technology and are the subject of a provisional patent application filed with IP Australia on 5 August 2025. All related intellectual property remains the exclusive property of Service Cue Pty Ltd. You are not granted any licence or right to copy, replicate, or reverse-engineer any part of the Service Cue system, algorithms, or workflows.

5. Fees, Payments, Cancellations & Refunds

5.1 Subscription Plans

Service Cue operates on a subscription basis. Pricing and plan features are displayed at the time of purchase and may vary by plan type (Solo, Team, Enterprise or other). All fees are stated in Australian dollars (AUD) and are exclusive of applicable taxes unless stated otherwise.

5.2 Payment Processing

Payments are processed securely through Stripe or another PCI-DSS-compliant gateway. Service Cue Pty Ltd does not store full credit-card details. By subscribing, you authorise recurring payments in accordance with your selected plan.

5.3 Renewal & Billing Cycle

Subscriptions automatically renew at the end of each billing cycle unless cancelled in accordance with clause 5.4. You will be notified prior to renewal where required by law.

5.4 Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting support@servicecue.com.

Cancellations require a minimum of 30 days’ written notice before the end of your current billing cycle.

During this 30-day notice period:

• your account remains active and usable;
• the final month’s fee remains payable; and
• no partial refunds or pro-rata credits are issued for unused time.

After the 30-day period expires, your access will be terminated and no further payments will be taken.

5.5 Refunds & Consumer Guarantees

Refunds are provided only where required under the Australian Consumer Law (ACL). Nothing in these Terms limits your statutory consumer rights.

6. Consumer Guarantees & Disclaimers

6.1 You retain the non-excludable consumer guarantees under the ACL.

6.2 Except as required by law, the Service is provided “as is” and we make no warranties of uninterrupted or error-free operation.

7. Limitation of Liability

7.1 To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use or inability to use the Service.

7.2 Our total liability for any claim is limited to the total fees you paid in the 12 months preceding the claim.

7.3 We do not exclude liability where it cannot lawfully be excluded.

8. Termination & Suspension

8.1 We may suspend or terminate your account at any time with or without notice.

8.2 You may cancel your subscription through the in-app process.

8.3 On termination, your right to access the Service ceases immediately, but provisions regarding IP, confidentiality, and liability survive.

9. Maintenance & Updates

9.1 We may modify or discontinue any part of the Service at any time.

9.2 Updates or enhancements may install automatically.

10. Security & Data Protection

10.1 We use AWS default security configurations, database-level encryption for sensitive identifiers, JWT tokens for stateless sessions, and multi-factor authentication (email verification initially).

10.2 While we take reasonable measures, no system is completely secure.

10.3 If a data breach occurs, we will notify affected users and the OAIC under the Notifiable Data Breaches Scheme.

10A. Breach Response & Notification Protocol

In the event of a known or suspected data breach affecting personal information, Service Cue Pty Ltd shall: (a) initiate an internal investigation within 72 hours; (b) engage qualified forensic and cybersecurity professionals; (c) determine scope and affected users; (d) notify affected users and the OAIC in accordance with the Notifiable Data Breaches Scheme; (e) advise users on mitigation steps; and (f) maintain detailed logs and review security measures.

10B. Privilege & Confidential Investigations

All internal investigations, forensic analyses, and legal advice undertaken in response to any incident or breach are confidential, privileged, and not subject to discovery or disclosure except where required by law.

11. AI & Data Disclaimer

11.1 The Service incorporates artificial-intelligence (AI) features that assist in analysing treatment data and photos.

11.2 AI outputs are informational only and must be verified by qualified professionals. Service Cue Pty Ltd accepts no liability for outcomes based on AI-generated insights.

11A. Indemnification

You agree to indemnify, defend, and hold harmless Service Cue Pty Ltd, its officers, employees, and agents from any claim, loss, or liability arising from (a) your or your clients’ use or misuse of the Service; (b) any clinical or treatment outcome; (c) your breach of these Terms or applicable law.

12. Third-Party Integrations

12.1 The Service may connect with third-party systems (e.g. booking platforms, CRMs, payment processors, analytics providers).

12.2 Clinics must obtain client consent before sharing personal data through integrations.

12.3 We are not responsible for third-party privacy or security practices.

13. Governing Law & Jurisdiction

13.1 These Terms are governed by the laws of Queensland, Australia.

13.2 You submit to the non-exclusive jurisdiction of Queensland courts.

14. Clinical & Professional Advice Disclaimer

14.1 The Service is a digital support tool to assist clinics, therapists, and clients in tracking treatment plans and product prescriptions.

14.2 Service Cue Pty Ltd does not provide medical, dermatological, cosmetic, or therapeutic advice, diagnosis, or treatment.

14.3 All treatment plans and product prescriptions are for support and record-keeping purposes only.

14.4 Clinics and professionals remain solely responsible for the accuracy and appropriateness of information entered.

14.5 Service Cue Pty Ltd accepts no responsibility for inaccuracies, adverse reactions, or decisions made based on information stored in the platform.

14.6 Clients must follow their own clinician’s instructions and seek medical attention for any unexpected reactions or outcomes.

14.7 By using the Service, you acknowledge that Service Cue is a communication and documentation tool only, not a clinical decision-making system.

15. Notices

15.1 Notices to you may be provided via email, in-app notification, or posting within the Service.

15.2 Notices to us should be sent to support@servicecue.com unless another method is specified.

16. Use by Minors

16.1 The Service is not intended for use by any person under the age of 18 without the consent and supervision of a parent, guardian, or legally authorised representative.

16.2 Where consent for a minor’s participation is obtained, it is the responsibility of the clinic or professional user managing that client to ensure:

• all information is collected and handled in accordance with the Privacy Act 1988 (Cth) and any applicable state or territory privacy or health-records legislation;
• the minor’s data is used only for legitimate treatment-support purposes; and
• appropriate safeguards are maintained to protect the minor’s privacy and security while using the Service.

16.3 Service Cue Pty Ltd does not independently verify parental or guardian consent and relies on the clinic to manage and document compliance obligations.

17. Representative Claims / Class Actions

To the maximum extent permitted by law, you and we agree that disputes shall be brought only in an individual capacity and not as a class, representative, or collective action.

18. Audit & Compliance Rights

Service Cue Pty Ltd may, on reasonable notice, audit or inspect your use of the Service and integrations to ensure compliance with data and security obligations.

19. Miscellaneous

19.1 Severability — If any clause is invalid, the remainder remains effective.

19.2 Assignment — You may not assign rights without our consent.

19.3 Entire Agreement — These Terms and the Privacy Policy form the entire agreement between you and Service Cue Pty Ltd.